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PRIVACY POLICY
Henry Tianus Limited will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
TERMS & CONDITIONS:
GENERAL TERMS & CONDITIONS
This site is owned and operated by Henry Tianus Limited, UK.
If you have any queries about these terms and conditions or if you have any comment or complaint on or about our website, you can contact us at info@euro-henrytianus.com.
ACKNOWLEDGEMENT AND ACCEPTANCE OF YOUR ORDER
Once we received your order and full payment, we will process your order within one to two working days. If we are unable to fulfill your order following this acknowledgement, we will contact you by email or telephone advising you of this within two working days (our working day: Monday-Thursday: 09.00 am - 5pm; Friday: 09.00am - 4pm). If you require any information concerning your order please email us at info@euro-henrytianus.com with your detail order. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment or for any reason given to you at a time. Please note that we reserve the right to reject any offer to purchase by you at any time. We will issue a full refund for any rejected order(s) within three working days from receiving your order and full payment.
Unless we have notified you that we do not accept your order within two working days (our working day: Monday-Thursday: 9.00 am - 5pm; Friday: 9.00am - 4pm) or you have cancelled your order in accordance with the ‘cancellation right’ section below, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. To cancel your order after it has been dispatched to you, you will need to follow our Return Policy.
INSPECTION
You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our Returns Policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date.
PAYMENT
Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Switch, Solo, Maestro, Eurocard, American Express. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. The cardholders address must match the information held by the issuing authority. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Henry Tianus Limited, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us. Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.
All online payments are processed by PayPal, a major online payment provider. PayPal accepts credit and debit cards from Visa, MasterCard, Delta, Electron, Switch, Solo, Maestro, Eurocard, American Express.
You DO NOT NEED to have a PayPal account to shop at www.henrytianus.com
If you have any further question, please email us at
info@euro-henrytianus.com
CANCELLATION RIGHT
Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return merchandise please see our Delivery & Return Policy. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by emailing our Customer Services department at
info@euro-henrytianus.com
Your statutory rights are not affected.
Click here for Delivery & Return Policy
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